Payments are done through Amazon. Amazon.com accepts a variety of payment options, including credit and debit cards. Amazon does not directly accept Paypal, Affirm, Google Pay or Apple Pay (except if you have digital wallet cards) as payment methods

Payments are done through Amazon. Amazon.com accepts a variety of payment options, including credit and debit cards.<ul><li>Discover</li><li>Visa</li><li>MasterCard</li><li>Amex</li><li>Paypal</li><li>Shop Pay</li></ul>Amazon does not directly accept Paypal, Affirm, Google Pay or Apple Pay (except if you have digital wallet cards) as payment methods at checkout. These are competitors to Amazon&apos;s own payment system, Amazon Pay.&#xA0;For more information, please see the list <a href="https://www.amazon.com/gp/help/customer/display.html?ref_=hp_rl_GNQFBWDZJN838JZF_TTrrut3vvV3R9trP03&amp;nodeId=TTrrut3vvV3R9trP03" target="_blank" rel="noopener noreferrer">here</a>.

Okay, I’m set. Now how do I pay?

We now use Amazon discount codes, which can be applied directly at checkout on our Amazon Shop. If you were previously provided a discount code by our Customer Support team, please reach out to us and include:. The discount code. A screenshot of the

We now use Amazon discount codes, which can be applied directly at checkout on our Amazon Shop.If you were previously provided a discount code by our Customer Support team, please reach out to us and include:<ul data-start="399" data-end="529"><li data-start="399" data-end="422">The discount code</li><li data-start="423" data-end="529">A screenshot of the email or message where the code was provided (or where it was originally shared)</li></ul>Once received, our team will review the details and assist you accordingly.

My discount code isn’t working at checkout.

We want you to absolutely love your order, and we’re truly sorry if something didn’t arrive as expected. To provide faster delivery and dependable service, customers are directed to Amazon to place their orders, where shipping, returns, and refunds a

We want you to absolutely love your order, and we&#x2019;re truly sorry if something didn&#x2019;t arrive as expected. To provide faster delivery and dependable service,&#xA0;customers are directed to Amazon to place their orders, where shipping, returns, and refunds are handled through Amazon&#x2019;s system and policies. <hr>How to Start a Return The quickest way to request a return or replacement is directly through your Amazon account:<ol><li>Log into your Amazon account</li><li>Go to Your Orders</li><li>Find your order and select Return or Replace Items</li><li>Follow the on-screen steps</li></ol>Amazon will guide you through the process and provide a return label if your order qualifies.<hr>When Are Returns Accepted? Returns are typically accepted if:<ul><li>Your item arrived damaged, defective, or incorrect, or</li><li>The item is unused, in original condition, and within Amazon&#x2019;s return window</li></ul>Final approval is determined by Amazon&#x2019;s return policies, but we&#x2019;re always happy to step in and help advocate when something isn&#x2019;t right.<hr>Refund&#xA0;Timing Once your return is received and inspected, Amazon will process your refund, which usually appears within 3&#x2013;7 business days, depending on your payment method.<hr>A Quick Heads-Up Because these orders are fulfilled by Amazon, we&#x2019;re unable to:<ul><li>Generate return shipping labels</li><li>Issue refunds directly</li><li>Override Amazon&#x2019;s return system</li></ul>That said, we&#x2019;re always here to support you and help guide you through the process.<hr>Please note, that the following items are not eligible for return: <ul><li>Food Items</li><li>Personalized Items</li><li>Gift Cards</li><li>Items damaged through normal wear and tear</li></ul><hr>Need Extra Help? If your item arrived damaged, defective, or incorrect, please reach out to us at&#xA0;support@thoughtfully.com with:<ul><li>Your order number</li><li>Photos or a very short video of the issue (file size should not exceed 20MB)</li></ul>Our team will be happy to assist and make things right however we can.

What is Thoughtfully return policy?

We're confident the gift you send will delight your recipient. Once the item is processed for shipping, cancellations or refunds will be entertained depending on the issue with the item. Should an item within the gift set arrive damaged, we'll happil

We&apos;re confident the gift you send will delight your recipient. Once the item is processed for shipping, cancellations or refunds will be entertained depending on the issue with the item. Should an item within the gift set arrive damaged, we&apos;ll happily replace the item at our expense or process a refund (full or partial depending on the issue).&#xA0;Shipping, returns, and refunds are handled through Amazon&#x2019;s system and policies. A Quick Heads-UpBecause these orders are fulfilled by Amazon, we&#x2019;re unable to:<ul><li>Generate return shipping labels; (<a href="https://thoughtfully.gorgias.help/en-US/what-is-thoughtfully-return-policy-3067770" target="_blank" rel="noopener noreferrer">Click here to know how to Request a Return in Amazon</a>)</li><li>Issue refunds directly</li><li>Override Amazon&#x2019;s return system</li></ul>That said,&#xA0;we&#x2019;re always here to support you and help guide you through the process. Please note, that the following items are not eligible for return:<ul><li>Food Items</li><li>Personalized Items</li><li>Gift Cards</li><li>Items damaged through normal wear and tear</li></ul> Need Extra Help? If your item arrived&#xA0;damaged, defective, or incorrect, please reach out to us at support@thoughtfully.com with:<ul><li>Your&#xA0;order number</li><li>Photos or a very short video of the issue (file size should not exceed 20MB)</li></ul> Our team will be happy to assist and make things right however we can. For more details on Amazon Refund, click <a href="https://www.amazon.com/gp/help/customer/display.html?nodeId=GKQNFKFK5CF3C54B" target="_blank" rel="noopener noreferrer">here</a>.

What is Thoughtfully refund policy?

If your purchase was made at a physical (in-store) retail location and you believe the issue is due to a manufacturing defect, the best and fastest way to get help is to return to the same store where the item was purchased. Here’s how they can help:

If your purchase was made at a physical (in-store) retail location and you believe the issue is due to a manufacturing defect, the best and fastest way to get help is to return to the same store where the item was purchased.Here&#x2019;s how they can help:<ul data-start="611" data-end="804"><li data-start="611" data-end="667">The store can inspect the item and confirm the issue</li><li data-start="668" data-end="747">They can assist with an exchange or refund, based on their store policy</li><li data-start="748" data-end="804">Be sure to bring your receipt or proof of purchase</li></ul>Because our retail partners manage their own inventory and transactions, they&#x2019;re able to provide the quickest resolution for in-store purchases &#x2014; even when the issue is manufacturing-related.A quick heads-up:<ul data-start="1021" data-end="1255"><li data-start="1021" data-end="1156">Our customer support team can assist with defect concerns for items purchased directly from our official website or online stores</li><li data-start="1157" data-end="1255">We&#x2019;re unable to process replacements or refunds for items purchased in physical retail locations</li></ul>If you&#x2019;re unsure where your item was purchased or need help figuring out next steps, please don&#x2019;t hesitate to reach out &#x2014; our Customer Champions are always happy to help guide you. &#x1F49B;

There's an issue with the item that I bought from a physical store. Where and how can I ask for help?

Q: Do you offer government employee or military discounts?A: At this time, we do not offer a dedicated government employee or military discount on orders as it is now placed through Amazon. Pricing and promotions on Amazon are managed through Amazon’

<h2 data-start="255" data-end="316" id="isPasted">US Government &amp; Military Discounts &#x2014; FAQ </h2>Q: Do you offer government employee or military discounts? A: At this time, we do not offer a dedicated government employee or military discount on orders as it is now placed through Amazon. Pricing and promotions on Amazon are managed through Amazon&#x2019;s platform and apply equally to all customers.Q: Can my military or government status be applied to my order for a discount? A: No &#x2014; Amazon does not allow individual sellers to apply status-based discounts (such as military or government employee discounts) to specific orders or accounts.Q: Does Amazon offer military or government discounts directly? A: Amazon does not have an ongoing, year-round military or government employee discount program. Occasionally, Amazon may run limited-time promotions (such as Prime membership discounts during special events), but these are controlled entirely by Amazon.Q: Are there any ways to save on your products on Amazon? A: Yes! While we can&#x2019;t offer status-based discounts, you can still save by:<ul data-start="1371" data-end="1584"><li data-start="1371" data-end="1425">Watching for sales or sitewide promotions</li><li data-start="1426" data-end="1509">Checking for limited-time deals or coupons shown directly on the product page</li><li data-start="1510" data-end="1584">Taking advantage of Amazon Prime shipping benefits, where applicable</li></ul>Q: Can you apply a discount after I place my order? A: We&#x2019;re unable to modify pricing or apply discounts after an order is placed on Amazon. All pricing, payments, and promotions are handled directly by Amazon at checkout.

Government Employee and Military Discounts

Q: I don’t see a Best By date on my product. How do I know how long it’s good for?A: Instead of printing a Best By date, our products are marked with a lot number. This allows us to track production details and confirm the Best By date for your speci

Q: I don&#x2019;t see a Best By date on my product. How do I know how long it&#x2019;s good for? A: Instead of printing a Best By date, our products are marked with a lot number. This allows us to track production details and confirm the Best By date for your specific item.Q: How can I check the Best By date using the lot number? A: Simply contact our customer support team and share the lot number printed on your item. We&#x2019;ll be happy to look it up and let you know the corresponding Best By date.Q: How long are your food items typically good for after purchase? A: When stored properly in a cool, dry place, our food items are generally good for at least 6 months from the time of purchase, and often longer depending on the product.Q: What does the Best By date mean? A: The Best By date refers to peak quality and freshness, not food safety. Products may still be safe to consume after this date, but flavor or texture may gradually change.Q: What if I have concerns about freshness? A: If you have any questions or concerns about your product&#x2019;s freshness, just reach out with the lot number and we&#x2019;ll be glad to assist.

I have questions about the freshness of the food items

Thoughtfully

Our Policies and Guarantees

General

How do I order?

How do I use my coupon/promo code?

Is there a way to access my Man Crates account or view my previous orders?

Website Help

I'm a distributor. I am interested in finding out about how your Promo offer works. Where can I find that information?

What are your Customer Service hours for Thoughtfully?

How do I get in touch with your Thoughtfully Customer Service Team?

Does Thoughtfully have a Facebook page?

Where is Thoughtfully located?

I'd like to unsubscribe from your email list.

Do you provide complimentary gifts for weddings or events?

Who is Thoughtfully and how did the company get started?

Contact Us!

When will you ship my gift?

If I order multiple gifts to ship to one location, how are they shipped?

Can I put in Multiple Addresses in 1 order?

Do you ship to military addresses?

Do you ship to other parts of the world?

What are my shipping options for Thoughtfully?

How fast can you deliver my Thoughtfully order?

How much will shipping cost on my Thoughtfully order?

Shipping/Order Status

Shipping & Order Status

Do you sell alcohol?

Can I add Gift messages on my order?

Where are the personalized items?

I need help with the assembly of the RC Car Kit. Would you happen to have a copy of the Instruction Manual?

Can I buy an empty crate?

Can I add a crate to an item that does not come in one?

For Man Crates Items, do you ship everything in crates?

Is it possible to buy just the parts of a certain product on your website?

I need the directions for Focaccia Garlic Bread Mix

Can I resell Thoughtfully product?

Can I customize my item?

Can I add my company logo on the gift message?

I received a gift card, what do I do with it?

Help! I've gotten one of your DIY kits / project kits and need the instructions, or I'm just curious about a kit I'm looking at online, do you have a copy of the included instructions?