There's an issue with the item that I bought from a physical store. Where and how can I ask for help?Updated a month ago

If your purchase was made at a physical (in-store) retail location and you believe the issue is due to a manufacturing defect, the best and fastest way to get help is to return to the same store where the item was purchased.

Here’s how they can help:

• The store can inspect the item and confirm the issue

• They can assist with an exchange or refund, based on their store policy

• Be sure to bring your receipt or proof of purchase

Because our retail partners manage their own inventory and transactions, they’re able to provide the quickest resolution for in-store purchases — even when the issue is manufacturing-related.

A quick heads-up:

• Our customer support team can assist with defect concerns for items purchased directly from our official website or online stores

• We’re unable to process replacements or refunds for items purchased in physical retail locations

If you’re unsure where your item was purchased or need help figuring out next steps, please don’t hesitate to reach out — our Customer Champions are always happy to help guide you. 💛