What is Thoughtfully return policy?Updated 4 days ago
We want you to absolutely love your order, and we’re truly sorry if something didn’t arrive as expected.
To provide faster delivery and dependable service, customers are directed to Amazon to place their orders, where shipping, returns, and refunds are handled through Amazon’s system and policies.
How to Start a Return
The quickest way to request a return or replacement is directly through your Amazon account:
Log into your Amazon account
Go to Your Orders
Find your order and select Return or Replace Items
Follow the on-screen steps
Amazon will guide you through the process and provide a return label if your order qualifies.
When Are Returns Accepted?
Returns are typically accepted if:
Your item arrived damaged, defective, or incorrect, or
The item is unused, in original condition, and within Amazon’s return window
Final approval is determined by Amazon’s return policies, but we’re always happy to step in and help advocate when something isn’t right.
Refund Timing
Once your return is received and inspected, Amazon will process your refund, which usually appears within 3–7 business days, depending on your payment method.
A Quick Heads-Up
Because these orders are fulfilled by Amazon, we’re unable to:
Generate return shipping labels
Issue refunds directly
Override Amazon’s return system
That said, we’re always here to support you and help guide you through the process.
Please note, that the following items are not eligible for return:
Food Items
Personalized Items
Gift Cards
Items damaged through normal wear and tear
Need Extra Help?
If your item arrived damaged, defective, or incorrect, please reach out to us at [email protected] with:
Your order number
Photos or a very short video of the issue (file size should not exceed 20MB)
Our team will be happy to assist and make things right however we can.