All sales are final once the gift leaves the Thoughtfully warehouse. If your order tracking indicates your gift has been returned, or if you have a concern with the quality of your order, please reach out to us by email at support@thoughtfully.com within 90 days upon delivery of the item. We’re happy to review any concerns you have and help with a solution.
Please note, however, that the following items are not eligible for return:
· Food Items
· Gift Cards
· Items damaged through normal wear and tear
Our customer service reps are fully trained, and ready to solve your problems quickly and efficiently as possible.